Privacy Policy

Last updated: November 1st, 2025

1. Introduction

Donna Jean’s Cleaning LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our cleaning services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access the website or provide personal information.

2. Information We Collect

We collect the following types of personal information when you interact with our website, contact us, or schedule services:

  • Personal identification details: name, email address, phone number, and physical address.

  • Service information: details you provide about your home, property, or cleaning needs.

  • Payment information: handled exclusively by our third-party payment processor, Jobber. We do not collect or store your credit card or financial data directly.

  • Technical information: such as your IP address, browser type, and usage data collected via cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries, schedule services, and communicate with you about appointments.

  • Process payments and manage invoices through Jobber, our secure third-party provider.

  • Improve our website, customer experience, and service offerings.

  • Send updates, promotions, or service-related notifications (you may opt out at any time).

  • Comply with applicable laws, regulations, and business obligations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and remember your preferences.

  • Cookies are small files stored on your device that help us understand how visitors use our site.

  • You may opt out of non-essential cookies at any time using our cookie consent banner or by adjusting your browser settings.

  • We may also use third-party analytics tools, such as Google Analytics, to gather anonymized usage statistics.

5. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share information with trusted third parties in the following circumstances:

  • Service providers: such as Jobber (for payments, invoicing, and scheduling) and other vendors that support our operations.

  • Legal obligations: if required by law, subpoena, or to protect our rights, property, or the safety of others.

  • Business transfers: in the event of a merger, acquisition, or transfer of ownership, your data may be transferred to the new owner.

All third-party partners are required to maintain appropriate data protection and confidentiality standards.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, it is securely deleted or anonymized.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. While we strive to maintain industry-standard protection, please note that no electronic transmission or storage method is completely secure.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete the personal information we hold about you.

  • Withdraw consent for certain data uses (such as marketing emails or cookies).

  • Request a copy of your personal data.

To exercise any of these rights, please contact us using the information below.

9. Links to Other Websites

Our website may contain links to third-party sites (such as payment portals or partner services). We are not responsible for the content, privacy practices, or security of these external websites.

10. Children’s Privacy

Our website and services are not directed toward children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page with a new “Last Updated” date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:

Donna Jean’s Cleaning LLC
📍 St. Augusting, Florida. USA
📧 donnajeanscleaning@gmail.com